Grievance Procedure

For purpose of this policy a grievance is defined as a student’s perception of the improper application of the schools polices or procedures. All students have the right to file a grievance. The Director shall establish appropriate procedures for facilitating grievances. The following steps are established to provide a fair review of student grievances.

The student shall informally submit his/her grievance, either verbally or in writing, to the Director. The student must submit his/her grievance within 10 calendar days after the incident is alleged to have occurred and the grievance must refer to the specific institution policy or procedure that was unfairly or misapplied. Students may choose to either ask for a specific action on the part of the school or are free to simply voice their grievance without asking for any action on the part of the school.

Dominium Institute, grievance procedure is as follows:

1. The student attempts to handle the grievance with the instructor in a calm and professional manner.
2. If the grievance cannot be settled at this level, the student may ask for the intervention of the Registrar Office to attempt to mediate, arbitrate, or rectify the situation. In most cases, complaints can be discharged at this level of intervention.
3. If a satisfactory result cannot be accomplished at this level, a written description of the grievance can be directed to the school Director. The School Director will evaluate the grievance and gather information. The student will be kept informed by the School Director as to the status of the grievance, as well as the resolution of the problem.

When writing your grievance statements please include the following:

• Your name, address, and contact number.
• Facts of your complaint: date and time of the incident, where it took place, the names of the people involved, the names of any witnesses.
• Supporting evidence for your complaint
• Describe any steps taken informally to resolve the matter.
• Include a reasonable solution for your complaint.
• Sign and date your statement
4. In cases where the grievance is not settled at the institutional level, the student may also contact the Department of Education Commission that regulates the institution:

The Commission for Independent Education (CIE)
325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Phone: 850-245-3200, Toll free: 888-224-6684 www.fldoe.org/cie